They have some cool & unique products. The communication is poor & hopefully i'll receive my order, love it & will come back & brag on the quality. hopefully.

Receive your order yet?

Nope I ordered May 4th. Did you place an order with them?

Nope. Just wondered if they came thru yet.

Placed order with them on 15 June 2007 (2 Skulls)

This is the email thread after that. The only good point is they do write back the same day.


> -----Original Message-----
> From: Tom Hunter
> Sent: Wednesday, June 27, 2007 3:27 PM
> To: rob at thehalloweengroup.com
> Subject: Re: The Halloween Group LLC - your order confirmation
>
> Can I get a status on this order?
> Thanks.
>
> T. Hunter

--- rob rob at thehalloweengroup.com wrote:
From: "rob" rob at thehalloweengroup.com
To: "'Tom Hunter'"
Subject: RE: The Halloween Group LLC - your order confirmation
Date: Wed, 27 Jun 2007 16:39:06 -0400


Sorry for the delay we were awaiting for our stock to come in yesterday
and
they will go out first thing tomorrow morning, ill will send trscking
right
away.

Robert Dovan


From: Tom Hunter
Sent: Wednesday, July 11, 2007 9:47 AM
To: rob
Subject: RE: The Halloween Group LLC - your order confirmation

Robert,

I still don't have the merchandise, you never sent the tracking
numbers, and
I don't believe you have done anything to complete this transaction.

Either send the tracking number today, or refund my money.
Thanks.
T. Hunter



From: "rob" rob at thehalloweengroup.com
To: "'Tom Hunter'"
Subject: RE: The Halloween Group LLC - your order confirmation
Date: Wed, 11 Jul 2007 16:45:23 -0400
If you feel that way I will refund you now. Sorry I am working as hard
as
humanly possible to get the order to people in a timly fashion, I will
refund you now!
Robert



And, of course, even today, the credit has not been posted! Wish I had found this thread in time to never have been involved with them!

Hello hoghunter,
I too have the same types of email ie Your items will be shipped next week, tomorrow, the 6th tuesday of last month you know the hype.
Please let me know if you receive a refund. This company continues to do this year after year. I wished I could get the deluxe tombstones without going through thehalloweengroup.com Also the website say's all tombstone orders will ship on August 1st well if that were so i'd have received them by now.
Why do people have to be so dishonest?
Good luck friend.

Oh man these people are the worst to deal with. Its like they act as though they are doing you a favor buy selling to you.

I have purchased from them twice some years ago and both times getting my order was like having teeth pulled. I would suggest calling them on the phone and bugging them for your order. They will lie in their excuses as to why you are still waiting ("we are waiting for the right materials to complete your stuff" etc)

And hoghunter, consider yourself lucky you got a reply to your email. I emailed them several times with a simple question about shipping fees and never got a response. Consequently they lost a potential sale.

But ya know what? These slackers dont much care.

__________________
New England: America's Original Haunted Attraction

Is the problem with them the fact they are simply reselling stuff from China, without carrying stock in the first place? Are they dropshippers?

Hmmm...have to reconsider ordering from them, then.

Anyone know anywhere else to get the bucky ribcages? http://www.thehalloweengroup.com/CH-10R4.htm

Everywhere else only has the 'torso' which has the skull attached for double the price, and I really don't need a skull as I can cast plenty of them for my purposes myself.

Apparently they make there own stuff right there in PA like the fencing & the tombstones. They just cant seem to get their act together.

__________________
New England: America's Original Haunted Attraction